Refund policy

RETURN AND REFUND POLICY
1. Return Window You have [15 calendar days from the date of receipt of the product.] to request a return. If this period has passed, unfortunately, we cannot offer you a refund or an exchange.

2. Item Conditions for Returns To be eligible for a return, your item must strictly meet the following requirements.It must be unused, unwashed, and in the same condition that you received it.It must be in its original packaging, with all tags, manuals, and accessories intact(If the article includes them).It must not show any odors, stains, or signs of tampering.Note: We reserve the right to reject any return that does not meet these conditions once inspected at our warehouse.The refund process will not begin until the item has been verified; (this may take approximately 4-5 business days).

3. Non-Returnable Items (Exceptions)For hygiene and logistical reasons, the following items cannot be returned:Personalized, custom-made, or made-to-order products.Intimate items, underwear, or swimwear (if the hygiene seal has been removed).Perishable goods, health products, or personal care items.Final sale items, clearance items, or gift cards.

4. Return Shipping Costs ,Store errors or defective products: If you received an incorrect or factory-damaged item, [Your Store Name] will cover 100% of the return shipping or collection costs.Voluntary returns (change of mind, wrong size, etc.): The customer will be responsible for paying their own shipping costs to return the item. Original shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we do not guarantee that we will receive your returned package.

5. Restocking Fee All accepted voluntary returns are subject to a [15% or more] restocking fee based on the total price paid for the product. This amount will be automatically deducted from your final refund to cover processing, inspection, and repackaging costs at our warehouse.

6. Refund Process Once your return is received and inspected at our facilities, we will send you an email to notify you of the approval or rejection of your refund.If approved: Your refund will be processed automatically to your original method of payment (credit/debit card, PayPal, etc.) within [ 5 to 10] business days.Delayed refunds: If you haven't received your refund yet, please check your bank account first. Then, contact your credit card company or bank; it may take some time before your refund is officially posted due to banking processing times

7. How to Initiate a Return To start your return process, please do not send the product back without prior authorization. Contact us at [Your support email] providing:Your order number.The reason for the return.Photos showing the current condition of the product and its packaging.